Ready for Growth in 2013?
2012 is almost over and you have survived another year. We’ve come to the end of a very eventful year. The economy is improving, and we all look forward to new opportunities for growth in 2013....
View Article“You want me to do what now ?”
Recently I received a emailed correspondence from a service advisor that was just fed up with all the added responsibilities piled on him and him peers in the service drive . He was asking me if the...
View Article7 things every customer wants before they will say yes!
What do your customers really want from you? No matter what your industry, your customers want more than just great products and workable solutions. What they really want to know is that...
View ArticleThe 3 P’s, Plan, Process & Productivity
Everyone is looking for ways to be Productive at work. It’s time to set down that gallon size coffee or soda, toss out that long to do list…but wait you don’t have a long to do list. You have paper...
View ArticlePresentations by gender?
When working with the public on your service drive do you change your process, your tone, your gestures when speaking with the opposite sex? Do we change the way we deliver information to women as...
View ArticleWireless Tablets for the Service Drive
We’ve all heard of the benefits that mobile technology can deliver in the service lane: a faster write-up process, more time spent with the customer and a streamlined workflow. If you’re thinking about...
View ArticleAre you the Best Service Manager?
A poor automotive service manager sits at his desk all day and reviews reports and numbers. Is on the internet and phones and or never can be found. Complains about all the work he has and never...
View ArticleTaking Time Saves Time
Express Lube, Express Lane, Quick Service, Fast Lane, Etc., Etc. Who wants to wait? Raise your hand. We live in a fast pace world. Most of us strap ourselves into a technical marvel very day and strap...
View ArticleCustomer Retention 2014
The most common question we hear from consumers is, “What do I need to do to take care of my car and avoid big repair bills?” Fortunately, the answer is simple: Establish and follow a regular vehicle...
View Article4 steps that will “WOW” your customers
Wow Your customers This question was asked Describe the best customer service you’ve ever received? Where was it? What made it so special? These are 2 stand out answers. #1 At an Italian food...
View ArticleJack’s 9 Habits to Increase Customer Retention
To achieve customer retention means that you need to develop a variety of habits. Here are nine service advisor habits that will help you improve your results. Habit #1: Being Prepared Top service pros...
View ArticleTaking Time Saves Time
Express Lube, Express Lane, Quick Service, Fast Lane, Etc., Etc. Who wants to wait? Raise your hand. We live in a fast pace world. Most of us strap ourselves into a technical marvel very day and strap...
View ArticleCustomer Retention 2014
The most common question we hear from consumers is, “What do I need to do to take care of my car and avoid big repair bills?” Fortunately, the answer is simple: Establish and follow a regular vehicle...
View Article4 steps that will “WOW” your customers
Wow Your customers This question was asked Describe the best customer service you’ve ever received? Where was it? What made it so special? These are 2 stand out answers. #1 At an Italian food...
View ArticleJack’s 9 Habits to Increase Customer Retention
To achieve customer retention means that you need to develop a variety of habits. Here are nine service advisor habits that will help you improve your results. Habit #1: Being Prepared Top service pros...
View ArticleAnd the Winner is Retention!
If your startup days are behind you and your business is established, chances are that growing your business will be cheaper and faster if you retain and sell to your existing client base. This is not...
View ArticleReady for Growth in 2016?
2015 is almost over and you have survived another year. We’ve come to the end of a very eventful year. The economy is improving, and we all look forward to new opportunities for growth in 2016....
View ArticleLuxury Is Not an Option
Oftentimes, your kings will make inconvenient, random request rulings on your Service Advisor. You can either watch him blunder as he stubbornly refuses to consider their request or you can provide...
View ArticleCustomer Retention 2016
The most common question we hear from consumers is, “What do I need to do to take care of my car and avoid big repair bills?” Fortunately, the answer is simple: Establish and follow a regular vehicle...
View ArticleWireless Tablets for the Service Drive
We’ve all heard of the benefits that mobile technology can deliver in the service lane: a faster write-up process, more time spent with the customer and a streamlined workflow. If you’re thinking about...
View Article
More Pages to Explore .....